MENAKAR PELAYANAN SATUAN TUGAS LAYANAN SERTIFIKAT HALAL DAERAH PROVINSI JAWA BARAT TAHUN 2021

Authors

  • Ati Susanti Balai Diklat Keagamaan Bandung

DOI:

https://doi.org/10.38075/jen.v3i1.52

Keywords:

consumer satisfaction, halal sertification, Service

Abstract

The Halal Product Guarantee Law established by the government in 2014 is the legal basis for halal product guarantees implementation in Indonesia. The law has become the basis of formation of Halal Product Organizing Agency. As a service realization, a Halal Certificate Service Task Force was formed to function on serving regional halal certification. This article aims to analyze the obstacles and challenges of halal certification services in West Java Province. The author uses primary data and descriptive qualitative as method. The results showed that the community had an awareness of halal certificate’s importance. They also understood the obstacles and challenges of service procedures in the Provincial Halal Certificate Service Task Force as necessity of an effective service process. Business actors have a positive perception of time, cost, SOPs and technology usage, which is understood as an important and modern part of achieving fast and easy service. The service elements in form of hospitality, convenience, and response received a fairly high score. The function of consulting services received a good assessment, because it is considered capable of motivating business actors to have a halal certificate, to understand halal certification’s importance, to behave discipline, and to obey the rules as a process of getting recognition over halal products. They are also having better value on halal and thoyib’s understanding

Downloads

Download data is not yet available.

References

Badan Pusat Statistik. (2019). Hasil Sensul Penduduk 2020. Bps.Go.Id, (27), 1–52. Retrieved from https://papua.bps.go.id/pressrelease/2018/05/07/336/indeks-pembangunan-manusia-provinsi-papua-tahun-2017.html

Faridah, H. D. (2019). Sertifikasi Halal di Indonesia: Sejarah, Perkembangan, dan Implementasi. .” Journal of Ḥalāl Product and Research, Vol 2, No. 2, Desember 2019., 2(2), 2019.

Kemendikbud. (2016). UUD 1945 AMANDEMEN, (2).

Mohammad, M. F. M. (2021). The Pengaturan Sertifikasi Jaminan Produk Halal Di Indonesia. KERTHA WICAKSANA, 15(2), 149-157.

Muhamad, M. (2020). Tantangan dan peluang penerapan kebijakan mandatory sertifikasi halal (Studi implementasi UU No. 33 Th. 2014 dan PP No. 31 Th. 2019). Jurnal Ilmu Ekonomi Dan Bisnis Islam, 2(2), 1-26.

M. Ridwan Fathony ¹⁾*, Muradi ²⁾*, Novie Indrawati Sagita, (2021), PEMANFAATAN TEKNOLOGI INFORMASI DALAM PENYELENGGARAAN PELAYANAN PUBLIK DI LINGKUNGAN PEMERINTAH KOTA BANDUNG. Program Pascasarjana Studi Ilmu Pemerintahan, Universitas Padjadjaran

Nasution, S. M. A., & Nasution, A. E. (2021, October). Pengaruh Kualitas Pelayanan, Faktor Emosional, Biaya Dan Kemudahan Terhadap Kepuasan Konsumen Pada Pengguna Aplikasi Jasa Gojek Di Medan. In Prosiding Seminar Nasional Kewirausahaan (Vol. 2, No. 1, pp. 142-155).

Oktovianus, O., & Saharuddin, A. D. (2021). Tipologi Nilai-Nilai Motivasi Pelayanan Publik di PDAM Kabupaten Mamasa. Mitzal (Demokrasi, Komunikasi dan Budaya): Jurnal Ilmu Pemerintahan dan Ilmu Komunikasi, 5(1), 53-93.

Rahayuningsih, E., & Ghozali, M. L. (2021). Sertifikasi Produk Halal dalam Perspektif Mashlahah Mursalah. Jurnal Ilmiah Ekonomi Islam, 7(1), 135. http://doi.org/10.29040/jiei.v7i1.1929

Setiadi, Nugroho J. (2003), Perilaku Konsumen. Kencana. Jakarta.

Syafrida, S. (2016). Sertifikat Halal Pada Produk Makanan Dan Minuman Memberi Perlindungan Dan Kepastian Hukum Hak-Hak Konsumen Muslim. ADIL: Jurnal Hukum, 7(2), 159-174.

UU Republik_Indonesia. (2014). Undang-undang Nomor 34 Tahun 2014 Tentang Jaminan Produk Halal, (1).

Pujiatik, P., Ekowati, T., & Prasaja, M. G. (2021). PENGARUH FAKTOR PSIKOLOGIS KONSUMEN TERHADAP KEPUTUSAN PEMBELIAN SEPEDA MOTOR HONDA DI PURWOREJO. VOLATILITAS, 3(6).

Published

2022-07-04

How to Cite

Susanti, A. (2022). MENAKAR PELAYANAN SATUAN TUGAS LAYANAN SERTIFIKAT HALAL DAERAH PROVINSI JAWA BARAT TAHUN 2021. JENTRE, 3(1), 33 - 43. https://doi.org/10.38075/jen.v3i1.52